Privacy Policy
Last updated: March 16, 2026
1. Introduction
Vidgenio ("we", "our", "us") is operated by a sole proprietor based in France. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (vidgenio.com) and application (app.vidgenio.com).
2. Data We Collect
- Account data: Email address, name, and password when you create an account via Amazon Cognito.
- Payment data: Processed securely by Stripe. We do not store your credit card details.
- Usage data: Projects created, credits used, and feature interactions to improve the service.
- Analytics data: Anonymized browsing data via Google Analytics (GA4) to understand how visitors use our site.
3. How We Use Your Data
- To provide and maintain the Vidgenio service
- To process payments and manage subscriptions
- To send transactional emails (account verification, password reset)
- To improve our product based on usage patterns
4. Third-Party Services
We use the following third-party services that may process your data:
- Amazon Web Services (AWS): Hosting, authentication (Cognito), and data storage (DynamoDB, S3)
- Stripe: Payment processing
- Google Analytics: Website analytics
- Sentry: Error monitoring
- OpenAI / Google Cloud: AI processing for video generation (text content only, no personal data)
5. Data Retention
We retain your account data for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us. Projects and generated videos are stored until you delete them or close your account.
6. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
To exercise these rights, contact us at the address below.
7. Cookies
We use essential cookies for authentication and analytics cookies (Google Analytics). You can disable analytics cookies in your browser settings without affecting the service.
8. Contact
For any privacy-related questions, contact us at: contact@vidgenio.com